Return Policy

ArtMuse Refund Policy

At ArtMuse, we are dedicated to ensuring customer satisfaction with our unique and personalized artwork. Please review our refund policy below for more information on returns, lost orders, returned shipments, and damages.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amor.roma.llc@gmail.com.

Due to the personalized nature of our products, we do not support returns unless the item is defective, damaged, or you receive the wrong item. If you wish to place a new order, you will be responsible for the costs associated with the new purchase.

Lost Orders

If your package is lost in transit, please contact us within 30 days from the estimated delivery date. We will gladly send a replacement order at no additional cost. For further details, please refer to our article on Shipping & Delivery: What if an order is lost in the mail?.

Return rules summary

• Returns accepted for 30 days

• Customer provides return shipping

• No restocking fee

• No final sale items

Returned to Sender

In the event that your order is returned to the sender, please follow these steps:

1. Place a new order within 30 days from the estimated delivery date.
2. Contact us to report the issue and arrange for a refund of the product price for the new order. You will only be responsible for the shipping costs of the replacement order.

For more information, refer to our article on My order shows it is being returned to sender, what now?.

Orders may be returned to the sender for the following reasons:

• Wrong Address: If the address provided is deemed insufficient by the courier, the shipment will be returned and safely disposed of. To place a new order with an updated address, you will be responsible for the new order costs.

• Rejected by the Recipient: If the recipient rejects the shipment during delivery, it will be returned and safely disposed of. To place a new order, you will be responsible for the new order costs.

• Unclaimed: If the recipient is unable to receive the order, the shipment may be available for pickup at the local post office or carrier pick-up point. Unclaimed shipments may be returned to the sender. In these cases, place a new order and contact us to report the issue and arrange for a refund of the product price for the new order. You will still need to pay for the shipping costs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, ensuring that you receive a satisfactory resolution.

We appreciate your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at amor.roma.llc@gmail.com.